Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Faiza A. Daniel

Bloomingdale,IL

Summary

Enthusiastic and motivated individual passionate about customer service. Skilled communicator and problem solver committed to creating positive customer experiences. Knowledgeable and dedicated with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

FEDEX OFFICE &SHIP CENTER
05.2022 - Current
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Informed customers about special promotions and provided detailed information for various products.
    • Provided training and support to new associates to help provide high-quality customer service.
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Protected products from damage by using proper packaging and bagging techniques.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.

Receptionist

United Transportation
09.2018 - 03.2022
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated dispatching of multiple drivers to accomplish daily delivery requirements.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Certified Nursing Assistant

Maggie's Healthcare Providers
08.2015 - 08.2018
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Receptionist

JOHN ROBERTS POWER
12.2014 - 05.2015
  • Organized and attended industry events for talent and client promotion.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.
  • Coordinated schedules to arrange management interviews with applicants.
  • Answered constant flow of customer calls with minimal wait times.

Sales Representative

QCSS
10.2014 - 12.2014
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Developed strong rapport with customers and created positive impression of business.

Education

Medical Assistant - Health Management And Clinical Assistance

Governors State University
Naperville, IL

Certified Nursing Assistant..................... - Health And Wellness

College of Lake County
Grayslake, IL
06.2013

High School Diploma -

St Deny's High School
Muree, Pakistan
05.2000

Skills

  • Quality Assurance
  • Presenting Solutions
  • Customer Relationship Management
  • Exceptional Communicator
  • Merchandise Upselling
  • Customer Complaint Resolution
  • Product Merchandising
  • Calm and Professional Under Pressure

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Customer Service Associate

FEDEX OFFICE &SHIP CENTER
05.2022 - Current

Receptionist

United Transportation
09.2018 - 03.2022

Certified Nursing Assistant

Maggie's Healthcare Providers
08.2015 - 08.2018

Receptionist

JOHN ROBERTS POWER
12.2014 - 05.2015

Sales Representative

QCSS
10.2014 - 12.2014

Medical Assistant - Health Management And Clinical Assistance

Governors State University

Certified Nursing Assistant..................... - Health And Wellness

College of Lake County

High School Diploma -

St Deny's High School

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Faiza A. Daniel