Fanny Medel
South Jordan,UT
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
5
5
years of professional experience
Work History
Office Manager
Cascade Chiropractic & Rehabilitation
Taylorsville, Utah
10.2021 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Provided support to other departments within the organization as needed.
Employee Service Representative
Euan Concrete LLC
Sandy , Utah
01.2023 - 12.2023
- Answered incoming calls and emails from customers, providing them with product information and resolving their inquiries.
- Assisted customers in the completion of orders, returns, exchanges, and other customer service related tasks.
- Provided customers with technical assistance to ensure proper use of products or services.
- Developed positive relationships with customers through friendly greetings and excellent service.
- Performed data entry into various software programs as needed for order processing and tracking purposes.
- Created reports on a weekly basis summarizing customer inquiries and resolutions.
- Collaborated closely with other departments within the organization to address any issues quickly and effectively.
Receptionist Administrator
VMS LLC
Draper, Utah
02.2022 - 09.2023
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with coordination of events including booking venues, catering services.
- Coordinated meetings between internal departments and external partners and clients.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
Customer Service Representative
Zyia Active
Draper , Utah
06.2019 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Hillcrest High School
Midvale, UT05-2021
Skills
- Staff hiring
- Bookkeeping
- Workforce Management
- Inventory Control
- Administrative Support
- Customer Service
- Billing
- Organizational Skills
- Scheduling
- Conflict Management
Timeline
Employee Service Representative
Euan Concrete LLC
01.2023 - 12.2023
Receptionist Administrator
VMS LLC
02.2022 - 09.2023
Office Manager
Cascade Chiropractic & Rehabilitation
10.2021 - Current
Customer Service Representative
Zyia Active
06.2019 - 09.2020
High School Diploma -
Hillcrest High School