FARA EVANS
Northvale,NJ
Summary
Results-driven Store Manager with a proven track record in service excellence, analytical problem-solving, and relationship management. Skilled in training teams and implementing strategies that enhance customer experiences and drive operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
CARDSMART
06.2021 - Current
- Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages and overstock situations.
- Implemented promotional strategies that increased foot traffic and enhanced product visibility within the store.
- Fostered a positive work environment that encouraged employee engagement and reduced turnover rates.
Spa Manager
LAZUR LA VIE
09.2018 - 05.2021
- Oversaw daily operations, ensuring high standards of service delivery and client satisfaction.
- Developed and implemented spa treatment protocols to enhance customer experience and retention.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Managed inventory levels, optimizing supply chain processes for spa products and services.
- Analyzed client feedback to drive continuous improvement initiatives within spa services offered.
- Established performance metrics, tracking staff productivity to improve overall operational effectiveness.
Assistant Manager
Massage Envy Spa
06.2016 - 09.2018
- Supervised daily operations to ensure exceptional service delivery and client satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed and implemented strategies to enhance team productivity and efficiency.
- Managed scheduling and resource allocation to optimize workflow and reduce wait times.
- Coordinated promotional events to drive membership growth and increase revenue streams.
Education
Beauty License - Beauty
CAPRI BEAUTY
Paramus, NJ01-1995
Associate of Science - MARKETING
Berkeley College
New York, NY06-1989
Skills
- Service excellence
- Analytical problem-solving
- Relationship management
- Effective multitasking
Accomplishments
- Increased sales by 25% by coaching employees on new merchandising standards.
Certification
- PHARMACY TECHNICIAN LICENSE
Timeline
Store Manager
CARDSMART
06.2021 - Current
Spa Manager
LAZUR LA VIE
09.2018 - 05.2021
Assistant Manager
Massage Envy Spa
06.2016 - 09.2018
Beauty License - Beauty
CAPRI BEAUTY
Associate of Science - MARKETING
Berkeley College