Fatma Belghith
New York,USA
Summary
Experienced server with a solid background in foodservice, adept at managing high-volume customer interactions and ensuring exceptional dining experiences. Demonstrates strong communication skills, flexibility, and attention to detail, consistently contributing to increased sales and customer satisfaction. Highly motivated with a proven track record of supporting kitchen and wait staff, and eager to embrace new challenges.
Overview
6
6
years of professional experience
Work History
Server
Barbés
New Jersey
07.2024 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Suheria
Washington DC
08.2023 - 06.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
El Secreto De Rosita
Washington DC
01.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Thunder Burger
Washington DC
02.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Real Estate Developer
Immobilière Essaraya
Tunis , Tunisia
01.2019 - 09.2021
- Secured financing for real estate projects by cultivating relationships with lenders and investors.
- Coordinated with local municipalities to obtain necessary permits, facilitating smooth project execution.
- Collaborated with leasing agents and advertising agencies to market vacant spaces.
- Partnered with community stakeholders to address concerns and incorporate feedback into development plans.
Education
Bachelor of Business Administration -
University of Carthage
Tunis, Tunisia08.2020
Skills
- Communication skills
- Attention to detail
- Flexibility
- Customer service
- Creativity
Hobbies and Interests
- Writing poetry: enhances my attention to detail and my ability to communicate effectively.
- Singing live performances: has built my confidence and a positive attitude under pressure.
- Yoga: has boosted my physical endurance and my mental clarity.
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Server
Barbés
07.2024 - Current
Server
Suheria
08.2023 - 06.2024
Server
El Secreto De Rosita
01.2023 - 08.2023
Server
Thunder Burger
02.2022 - 12.2022
Real Estate Developer
Immobilière Essaraya
01.2019 - 09.2021
Bachelor of Business Administration -
University of Carthage