Fatima Menjivar
Oakland
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Front End Manager
Cardenas Markets
Oakland
03.2013 - 04.2019
- Managed front-end operations to ensure smooth customer service experiences.
- Trained and mentored cashiers on best practices and customer engagement techniques.
- Oversaw daily cash handling processes for accuracy and compliance with policies.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer during shifts and performed reconciliation.
- Handled returns and exchanges according to company policies and procedures.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
Store Supervisor
La Morenita
Oakland
02.2009 - 03.2013
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff in customer service practices.
- Managed inventory levels and organized stock replenishment processes.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
- Tracked store inventories and ordered new materials to prevent shortages.
- Handled customer transactions and balanced cash drawers.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
Education
Child Development -
City College of San Francisco
San Francisco, CA 08.2012 - 05.2014
Fremont High School
Oakland, CASkills
- Cash handling
- Point-of-sale systems
- Customer transaction processing
- Inventory management
- Problem solving
- Listening skills
Timeline
Front End Manager
Cardenas Markets
03.2013 - 04.2019
Child Development -
City College of San Francisco
08.2012 - 05.2014
Store Supervisor
La Morenita
02.2009 - 03.2013
Fremont High School