Fatima Ezzahara Khoulassi
Chelsea,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Swissport USA
08.2022 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Submitted reports to senior management to aid in business decision-making and planning.
Bank Teller
Santander Bank Us
12.2022 - 03.2024
- Enhanced branch sales through cross-selling bank products and services to customers.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Monitored and reported suspicious activity in line with bank security policies.
- Referred customers to other banking departments for specialized services.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Customer Service Associate
I Medical
09.2021 - 02.2022
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Linguistics
University Sultan Moulay Slimane
Morocco, IN09.2021
Skills
- Cash Handling
- Client Engagement
- Customer Complaint Resolution
- Inventory Control
- Administrative duties
- Call center experience
- Product Knowledge
- Customer Service
- Coordination
- Complaint Handling
- Active Listening
- Document Control
Timeline
Bank Teller
Santander Bank Us
12.2022 - 03.2024
Customer Service Lead
Swissport USA
08.2022 - Current
Customer Service Associate
I Medical
09.2021 - 02.2022
Bachelor of Arts - Linguistics
University Sultan Moulay Slimane
Similar Profiles
Alexia ChavezAlexia Chavez
Passenger Service Agent at Swissport USAPassenger Service Agent at Swissport USA
Luz M BritoLuz M Brito
Aircraft Maintenance Technician at Swissport USAAircraft Maintenance Technician at Swissport USA
Angel Gilberto RuizAngel Gilberto Ruiz
Airport Ramp Agent at Swissport USAAirport Ramp Agent at Swissport USA