Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katziri Quiroz

West Chicago,IL

Summary

Responsible and motivated student ready to apply education in the workplace. Detail-oriented Medical Receptionist with 1.5-years background performing basic clerical tasks to keep office running smoothly. Trained and well familiar with the EPIC system. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Duly Health and Care
Glen Ellyn, IL
07.2022 - Current
  • Scheduled and confirmed patient appointments and consultations.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Communicated with patients with compassion while keeping medical information private.

Barista

Starbucks
Naperville, IL
01.2020 - 04.2022
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Wait Staff Member

Pal Joey's
West Chicago, IL
10.2016 - 12.2019
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

AVID Tutor

West Chicago Community High School
West Chicago, IL
09.2016 - 05.2018
  • Reviewed class materials and discussed reading assignments, boosting comprehension.
  • Provided tutoring services for AVID students in Math, English, Science and Social Studies courses.
  • Assisted AVID students with their academic and organizational skills to ensure success in college-level courses.
  • Developed interactive activities designed to engage AVID students in the learning process.

Cashier

Pal Joey's
West Chicago, IL
08.2015 - 10.2016
  • Demonstrated product features to align with customer needs.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

West Chicago Community High School
West Chicago, IL

Associate of Science -

College of DuPage
Glen Ellyn, IL

Bachelor of Science - Psychology

Loyola University of Chicago
Chicago, IL

Skills

  • Organizational Skills
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Excellent Communication
  • Active Listening
  • Attention to Detail
  • Multitasking
  • Fluent in Spanish, English
  • Calm Under Pressure
  • Able to De-escalate Volatile Situations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Medical Receptionist

Duly Health and Care
07.2022 - Current

Barista

Starbucks
01.2020 - 04.2022

Wait Staff Member

Pal Joey's
10.2016 - 12.2019

AVID Tutor

West Chicago Community High School
09.2016 - 05.2018

Cashier

Pal Joey's
08.2015 - 10.2016

High School Diploma -

West Chicago Community High School

Associate of Science -

College of DuPage

Bachelor of Science - Psychology

Loyola University of Chicago

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Katziri Quiroz