Open To Work
Thomas Foster
Boulder,CO
Work Preference
Summary
Recently transitioned from a long career in operations management to customer service, demonstrating a commitment to enhancing customer satisfaction. Detail-oriented professional with extensive experience in problem-solving and team collaboration, ensuring operational excellence and quality service delivery.
Overview
1
1
Language
37
37
years of professional experience
Work History
Guest Service Representative
Target
Boulder, CO
03.2022 - Current
- Assisted customers with product inquiries and store navigation.
- Processed transactions efficiently at the point of sale.
- Handled customer complaints with empathy and professionalism.
- Maintained cleanliness and organization of sales floor displays.
- Collaborated with team members to enhance customer service experiences.
- Informed customers about promotions and loyalty programs effectively.
Operations Analyst II
WoodmenLife
Omaha, NE
01.1990 - 02.2022
- Collaborated with team to optimize computer room workflow, increasing efficiency.
- Maintained printers and equipment to ensure daily processing readiness.
- Delivered customer service by addressing concerns and resolving issues promptly.
- Documented incidents and resolutions for accurate future reference records.
- Coordinated processing with detailed timelines, identifying opportunities for improvements.
- Prioritized customer feedback to improve service quality.
- Ensured reliable attendance despite challenging weather conditions.
Education
Elementary Education -
University of Nebraska - Omaha
Omaha, NE12-1989
Skills
- Customer Service
- Sales Support
- Organizational Skills
- Time Management
- Store Maintenance
- Facility Upkeep
- Communication skills
- Excellent driving record
Languages
Spanish
Elementary
Affiliations
- Open Studios Boulder Junction Gallery volunteer and contributor.
Timeline
Guest Service Representative
Target
03.2022 - Current
Operations Analyst II
WoodmenLife
01.1990 - 02.2022
Elementary Education -
University of Nebraska - Omaha