Felicia Adams

• Direct all day-to-day operations of residential communities.
• Oversaw leasing, occupancy, rent collections, and resident retention initiatives to enhance community engagement.
• Supervise onsite staff and coordinate vendor services.
• Ensure compliance with Fair Housing and affordable housing regulations.
• Prepared reports and monitored budgets to ensure alignment with property performance goals.
• Resolved resident concerns and fostered positive community environment, strengthening resident satisfaction.
• Conduct property inspections and ensure community standards are maintained.

• Connected residents with housing stability resources and supportive community services, enhancing access to vital support.
• Coordinated resident events and wellness programs, fostering community engagement and building relationships among residents.
• Assisted residents with referrals for financial assistance, employment, healthcare, and social services, improving overall resident well-being.
• Coordinated resident events and wellness programs to strengthen community engagement.
• Maintained confidential resident records and ensured compliance with organizational policies.

• Coordinated daily operations of multifamily apartment community to ensure smooth functioning.
• Oversaw rent collections, lease renewals, delinquency reporting, and management of resident accounts to maintain financial health.
• Processed applications, move-ins, and move-outs.
• Supported budgeting, financial reporting, and occupancy goals.
• Assisted with supervision of leasing staff and maintenance coordination.
• Provided exceptional customer service by promptly resolving resident concerns, enhancing community satisfaction.
• Maintained compliance with Fair Housing regulations and company policies.

• Conducted property tours, converting prospects into residents through effective engagement.
• Processed rental applications, verifying applicant qualifications to ensure compliance and suitability.
• Marketed available apartments through online advertising and local outreach.
• Marketed available apartments via online advertising and local outreach, increasing visibility and interest.
• Prepared lease documentation and renewal agreements.

I-9 tax data entry and approval of applications for foreign tax.

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Provided 401k customer service to customers partaking in 401k benefits.

Property management for private owner.