Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Bierschwal

Felicia Bierschwal

Cape Girardeau,MO

Summary

Proven in fast-paced environments, adept at balancing customer service excellence with efficient time management. At Burger King, enhanced team efficiency and customer satisfaction through collaborative efforts and problem-solving skills. Skilled in multitasking and maintaining high standards of cleanliness and organization, reflecting strong teamwork and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Crew Member

Burger King
07.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Carhop

Sonic
11.2021 - 07.2023
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Kitchen Aide

Jackson Manor
02.2021 - 12.2021
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.

Crew Member

Arby’s
07.2020 - 03.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Fostered positive team environment by assisting coworkers during rush periods.

Carhop

Sonic
08.2017 - 07.2020
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Diploma -

Jackson Sr High School
Jackson, MO
05.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving

Timeline

Crew Member

Burger King
07.2023 - Current

Carhop

Sonic
11.2021 - 07.2023

Kitchen Aide

Jackson Manor
02.2021 - 12.2021

Crew Member

Arby’s
07.2020 - 03.2021

Carhop

Sonic
08.2017 - 07.2020

Diploma -

Jackson Sr High School

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Felicia Bierschwal