FELICIA JOHNSON
Burleson,USA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
United Healthgroup
TX
02.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive experience for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Service Center Representative
Sedgwick
Fort Worth, Texas
11.2022 - 02.2023
- Provided customer service to customers over the phone.
- Resolved customer inquiries regarding short term disability and or medical leave.
- Entered customer information into company database accurately and efficiently.
Customer Service Associate
Adecco Staffing
Fort Worth, Texas
08.2021 - 11.2022
- Scheduled appointments for associates to visit healthcare facilities to retrieve medical charts.
- Assisted healthcare facilities with any questions concerning medical chart retrieval appointments.
Operations Associate
Elevate Credit Services
Fort Worth, Texas
04.2012 - 07.2020
- Accepted inbound calls from customer's inquiring about their installment loans.
- Logged and posted checks to accounts.
- Coded accounts for bankruptcy per customer request.
Education
High School Diploma - undefined
Eastern Hills High School
Fort Worth, TX05.1985
Skills
Patient Education
Insurance Verification
Filing and Recordkeeping
Payment Collection
Microsoft Outlook
Computer and Microsoft Office Skills
Microsoft Word
Meticulous attention to detail
Verifying data accuracy
Proofreading
Advanced clerical knowledge
Collecting information
Data Security
Critical thinker
Excellent communication skills
Customer Service-Oriented
HIPAA understanding
HIPAA and confidentiality
Timeline
Patient Care Coordinator
United Healthgroup
02.2023 - Current
Service Center Representative
Sedgwick
11.2022 - 02.2023
Customer Service Associate
Adecco Staffing
08.2021 - 11.2022
Operations Associate
Elevate Credit Services
04.2012 - 07.2020
High School Diploma - undefined
Eastern Hills High School