Open To Work
Felicia Lessing
Dunkin' Donuts
NORWICH,CT
Work Preference
Desired Job Title
Crew MemberDietary AideCustomer Sales Representative
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-Site
Location:
NORWICH, CT
Open to relocation:
No
Important To Me
Flexible work hours
10
years of professional experience
Dedicated Crew Member experienced in delivering exceptional customer service and food preparation. Achieved high standards of service and customer satisfaction through effective teamwork and organization. Focused on maintaining a clean and safe work environment while adapting to changing priorities.
Work History
Crew Member
1 Year 10 Months- Provided exceptional customer service by efficiently taking orders and managing transactions.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
- Prepared food and beverages according to standardized recipes and company guidelines for quality assurance.
- Maintained cleanliness and organization of work areas to ensure compliance with health and safety standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from the management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining focus on quality service delivery.
- Assisted in training new crew members on best practices for service and food preparation techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Dietary Aide
2 Years 4 Months- Collaborated with nutrition team to accommodate residents' dietary restrictions and preferences.
- Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
- Supported food safety protocols by properly storing and handling food items.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Communicated effectively with residents to enhance dining experience and address concerns.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
Education
High School Diploma
Skills
Customer service
Multitasking and organization
Time management
Teamwork and collaboration
Food safety protocols
Clear communication
Initiative and Self-motivation
Integrity and honesty
Physical stamina
Timeline
Crew Member
Dunkin' Donuts
06.2018 - 04.2020Read More
Dietary Aide
The Elms Assisted Living
03.2010 - 07.2012Read More
Westerly High
High School Diploma
Read More