Felicia Mccaine
Nettleton,MS
Summary
Dynamic professional with a proven track record in customer service at Shapes and Shades, adept at understanding customer needs and delivering exceptional support. Skilled in managing high-volume requisitions as a Staffing Specialist, fostering strong client relationships, and ensuring candidate satisfaction. Recognized for effective communication and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Service
Shapes and Shades
01.2019 - Current
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Provided exceptional customer service by addressing client inquiries promptly.
- Provided exceptional customer service, addressing patient concerns with compassion and professionalism.
Staffing Specialist
Surge Staffing
03.2018 - 08.2019
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Recruited and trained over 50 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Recruited and trained over 50 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
Quality
Grammer
01.2016 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate Of Business Administration - Human Resources Development
Arkansas Grantham
GED - GED
Icc
Tupelo, MS06.2004
Skills
- Effective customer service
- Customer Service and Communication Skills
- Understanding Customer Needs
Timeline
Customer Service
Shapes and Shades
01.2019 - Current
Staffing Specialist
Surge Staffing
03.2018 - 08.2019
Quality
Grammer
01.2016 - 03.2018
Associate Of Business Administration - Human Resources Development
Arkansas Grantham
GED - GED
Icc
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