Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Rodriguez

The Bronx,NY

Summary

Proven Property Manager with a track record of enhancing tenant satisfaction and streamlining operations at First Service Residential. Skilled in property inspections and customer service, adept at resolving tenant complaints and maintaining positive relationships. Achieved significant improvements in tenant satisfaction and operational efficiency through proactive management and effective communication.

Overview

40
40
years of professional experience

Work History

Property Manager

First Service Residental
08.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.

Property Manager

Midboro Management
10.2011 - 07.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Assistant Property Manager

Prestige Management
11.2006 - 06.2011
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Property Manager

Webb & Brooker Inc.
03.1985 - 10.2006
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Education

High School Diploma -

John F. Kennedy
Bronx, New York
06.1977

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused

Timeline

Property Manager

First Service Residental
08.2020 - Current

Property Manager

Midboro Management
10.2011 - 07.2020

Assistant Property Manager

Prestige Management
11.2006 - 06.2011

Property Manager

Webb & Brooker Inc.
03.1985 - 10.2006

High School Diploma -

John F. Kennedy

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Felicia Rodriguez