Felicia Vaxter
Chicago,IL
Summary
Dynamic leader with a proven track record at Varsity Tutors, excelling in sales coaching and strategic planning. Spearheaded teams to exceed sales goals by fostering key account management and staff development. Achieved consistent revenue growth, enhancing customer relationships and employee performance through effective training and leadership. Skilled in driving results and nurturing professional growth, with a focus on achieving ambitious targets.
Overview
20
20
years of professional experience
Work History
Regional Sales Director
Varsity Tutors
St Louis, MO
07.2017 - Current
- Lead a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Manage sales professionals through coaching, development and accountability.
- Develop and execute sales plans for consistent growth in revenue and profitability within my assigned audience.
- Provide accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Exceed monthly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
- Mentor and develop several employees to support their professional growth and advancement.
Patient Care Services Manager
Senior Well
Buffalo Grove, IL
02.2016 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed the scheduling and providing of care to facilities while also managing multiple dental professionals while managing the dental portion of the organization's mobile healthcare to residents of nursing home facilities.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and and field staff through account development.
Customer Service Manager
Noble Voice
Darien, IL
07.2014 - 02.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Monitored telephone interactions and provided coaching and development as needed
National Director of Admissions
Perdoceo Education
Downers Grove, IL
09.2004 - 09.2012
- Oversaw talent acquisition efforts, attracting top industry professionals and contributing to the growth of a highly skilled workforce in educational sales.
- Cultivated a culture of continuous improvement by encouraging employee feedback on processes and implementing necessary changes for better results.
- Championed corporate social responsibility initiatives, aligning company values with community involvement efforts.
- Managed cross-functional teams for the successful completion of high-profile projects, resulting in enhanced efficiency and cost savings.
- Developed comprehensive budget plans, ensuring accurate financial forecasting and responsible resource allocation.
- Consistently met and exceeded quarterly and annual sales goals.
- Managed and developed multiple Directors of Admissions with indirection management of up to 150 employees.
- Enhanced employee engagement through targeted training programs, mentoring opportunities, and performance management systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Journalism And Communications
Columbia College
ChicagoSkills
- Sales Presentations
- Key Account Management
- Managing quotas
- Customer Relationship Management
- Strategic Planning
- Goal Setting
- Sales Training
- Goal Setting and Achievement
- Staff Training and Development
- Staff Development
- Sales training and leadership
- Sales Coaching
Timeline
Regional Sales Director
Varsity Tutors
07.2017 - Current
Patient Care Services Manager
Senior Well
02.2016 - 07.2017
Customer Service Manager
Noble Voice
07.2014 - 02.2016
National Director of Admissions
Perdoceo Education
09.2004 - 09.2012
Bachelor of Arts - Journalism And Communications
Columbia College