Feliciana Nelson Antonio
Salt Lake City
Summary
Dynamic professional with a strong background in customer service and effective communication, honed at Jimmy's. Proven ability to enhance team performance and foster positive guest interactions. Skilled in project management and conflict resolution, consistently achieving goals and promoting organizational growth through collaboration and resilience.
Overview
2
2
years of professional experience
Work History
Server
jimmy's
MAPUTO
05.2022 - 11.2022
- Developed skills in effective communication to foster meaningful connections.
- Established and maintained a sustainable schedule for consistent productivity.
- Collaborated within teams to maximize individual and collective strengths.
SECRETARY/Assistant Team Leader
Afrimo
MAPUTO
04.2021 - 04.2022
- Managed team dynamics to maximize individual strengths and enhance overall performance.
- Adapted communication styles to motivate diverse team members effectively.
- Facilitated transitions into new environments for team members, fostering resilience.
- Provided constructive feedback to superiors to promote organizational growth.
Missionary
The Church of Jesus Christ of Latter-Day Saints
- I learned the value of hard work. Life as a missionary was demanding as we worked long days and I got used to working hard each day.
- I learned how to establish a meaningful relationship with various companions I was assigned to work with.
- I learned how to set goals and take action to achieve goals to ensure a better future for myself, my companionship, and the organization as a whole.
Education
Public health
BYU-Idaho
01.2025
Medical Billing and Coding
BYU Pathway
01.2022
Business management
Skills
- Medical billing
- Public health
- Project management
- Effective communication
- Team collaboration
- Data analysis
- Customer service
- Goal setting
- Conflict resolution
- Supply restocking
- Menu item recommendation
- Guest relations management
- Positive guest interactions
- Guest engagement
- Exceptional customer service
- Positive and professional
- Cleanliness standards
- Order accuracy
- Hospitality service expertise
- POS operation
- Foreign language proficiency
- Professional appearance
- Bill computation
- Food safety practices
Languages
English
Professional
Portuguese
Full Professional
Timeline
Server
jimmy's
05.2022 - 11.2022
SECRETARY/Assistant Team Leader
Afrimo
04.2021 - 04.2022
Missionary
The Church of Jesus Christ of Latter-Day Saints
Public health
BYU-Idaho
Medical Billing and Coding
BYU Pathway