Felicity Rodriguez
Wilmington,DE
Summary
Adept in leadership and bilingual communication, I significantly enhanced customer engagement and fostered brand loyalty at American Eagle Outfitters. Leveraging strong time management and customer service skills, I effectively managed diverse teams and streamlined operations, achieving notable improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Sales Leader
Offline by Aerie
King Of Prussia, PA
09.2024 - Current
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Managed cash register operations using POS system and processed sales and returns.
Sales Leader
American Eagle Outfitters, Inc
Springfield, PA
07.2023 - 09.2024
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Managed cash register operations using POS system and processed sales and returns.
Merchandising Leader
aerie by American Eagle Outfitters
Springfield, PA
05.2023 - 07.2023
- Evaluated product quality and vendor performance to maintain quality standards
- Collaborated with sales team to identify and fulfill customer needs
Before and After Care Site Leader
YMCA of Greater Philadelphia Houston
Roxborough, PA
02.2023 - 05.2023
- Maintained daily records of children's individual activities, behaviors, meals, and naps
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
- Planned and guided age-appropriate tasks like reading, crafts, and outdoor activities
Assistant Teacher
Saint Mary of the Assumption Preschool
Hockessin, DE
08.2022 - 02.2023
- Oversaw students in classroom and common areas to monitor
- Enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Completed daily reports, meal count sheets, and attendance logs
Before and After Care Teacher
Saint Mary of the Assumption Preschool
Hockessin, DE
11.2021 - 02.2023
- Introduced children to educational games and activities to boost learning
- Maintained effective schedule balance between rest periods, active play, and instruction
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
Senior Camp Counselor
Saint Elizabeth School
Wilmington, DE
06.2022 - 08.2022
- Assisted counselors and instructors with classroom and outdoor activities
- Kept facilities clean, organized, and well-maintained for camp needs
After Care Teacher
Saint Elizabeth School
Wilmington, DE
09.2021 - 06.2022
- Introduced children to educational games and activities to boost learning
- Maintained effective schedule balance between rest periods, active play, and instruction
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
Junior Camp Counselor
Saint Elizabeth School
Wilmington, DE
06.2021 - 08.2021
- Introduced children to educational games and activities to boost learning
- Maintained effective schedule balance between rest periods, active play, and instruction
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
Brand Ambassador
American Eagle Outfitters
Wilmington, DE
11.2017 - 03.2019
- Approached customers and interacted in natural conversation with goal of developing brand loyalty
- Showed understanding of customer's personal style and preferences when offering product advice
Education
La Salle University - Psychology
La Salle University
Philadelphia, PA05.2022
Skills
- Customer service
- Communication skills
- Bilingual
- Leadership
- Time management
Timeline
Sales Leader
Offline by Aerie
09.2024 - Current
Sales Leader
American Eagle Outfitters, Inc
07.2023 - 09.2024
Merchandising Leader
aerie by American Eagle Outfitters
05.2023 - 07.2023
Before and After Care Site Leader
YMCA of Greater Philadelphia Houston
02.2023 - 05.2023
Assistant Teacher
Saint Mary of the Assumption Preschool
08.2022 - 02.2023
Senior Camp Counselor
Saint Elizabeth School
06.2022 - 08.2022
Before and After Care Teacher
Saint Mary of the Assumption Preschool
11.2021 - 02.2023
After Care Teacher
Saint Elizabeth School
09.2021 - 06.2022
Junior Camp Counselor
Saint Elizabeth School
06.2021 - 08.2021
Brand Ambassador
American Eagle Outfitters
11.2017 - 03.2019
La Salle University - Psychology
La Salle University
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