Felipe Loyola
Tempe,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Noodles & Company
Tempe, AZ
07.2017 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Lead Cook
Minder Binder
Tempe, AZ
09.2014 - 07.2017
- Supervised line cooks to monitor food safety and order accuracy.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took over line positions in event of emergency.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ08.2013
Skills
- Department Oversight
- Administrative Management
- Goal Setting
- Customer Service Management
- Training Management
- Quality Assurance
- Employee Motivation
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Team Leadership
- Assignment Delegation
- Originality and Creativity
Timeline
Assistant General Manager
Noodles & Company
07.2017 - Current
Lead Cook
Minder Binder
09.2014 - 07.2017
GED -
Maricopa Community Colleges - Rio Salado Community College
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