FELISHA MONTERO
Oak Street Health
Johnston,IA
1
Certification
22
years of professional experience
Results-driven healthcare professional prepared to streamline operations in a medical setting. Proven ability to enhance patient experiences and maintain organized, efficient administrative systems. Reliably collaborates with team members, adapting to dynamic environments. Skilled in patient scheduling, electronic health records management, patient care, and multi-tasking in fast-paced settings.
Work History
Medical Front Office Coordinator
1 Year- Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction.
- Coordinated patient scheduling and managed appointment flow to enhance office efficiency.
- Implemented electronic health record systems, ensuring accurate and timely patient information processing.
- Trained new staff on front office procedures, promoting adherence to best practices and operational standards.
Medical Front Office Coordinator
3 Years 3 Months- Managed front desk operations, ensuring efficient patient flow and service delivery.
- Greeted patients warmly to create a welcoming environment.
- Collaborated with medical staff to address patient inquiries, fostering effective communication across departments.
- Executed accurate data entry into practice's EMR system.
- Maintained medical record management, accurately filing and faxing documents to support patient care.
Student Research Assistant
11 Months- Infected cell cultures with virus, harvested cells, and prepared protein lysates to support downstream analysis.
- Performed SDS-PAGE, immunoblotting, and plaque assay to analyze protein expression and viral replication.
- Presented research findings at professional and educational conferences, enhancing knowledge sharing within the scientific community.
Health and Wellness Advisor
5 Years 7 Months- Advised diverse customers on nutritional products and wellness practices, enhancing their health and lifestyle choices.
- Managed inventory and coordinated orders from multiple vendors, ensuring product availability for customer needs.
- Maintained current knowledge of nutrition trends and research to deliver informed, relevant guidance to clients.
Patient Care Technician
9 Months- Delivered compassionate patient care, ensuring comfort and safety during procedures.
- Assisted nursing staff with daily patient activities, enhancing workflow efficiency.
- Monitored vital signs and documented changes in patient conditions accurately.
- Educated patients and families on post-operative care and medical equipment usage.
Education
Bachelor of Science - Health Science
Skills
Patient scheduling
Medical record management
Electronic health record system
Office administration
Medical terminology
Problem-solving
Patient observation
Vital signs monitoring
Phlebotomy training
Certification
- Certified Nursing Assistant
Honors
2014 IOER Mentored Student Research Stipend Recipient, Des Moines University, April 2014
Alpha Beta Kappa National Honor Society, Mercy College of Health Sciences, December 2014
Timeline
Medical Front Office Coordinator
Oak Street Health
09.2025 - CurrentRead More
Medical Front Office Coordinator
Des Moines Midwife Collective
05.2022 - 08.2025Read More
Student Research Assistant
Des Moines University
04.2014 - 03.2015Read More
Health and Wellness Advisor
Campbell’s Nutrition Center
12.2005 - 07.2011Read More
Patient Care Technician
Iowa Methodist Medical Center
07.2004 - 04.2005Read More
Mercy College of Health Sciences
Bachelor of Science from Health Science
Read More