Felix Gonell
NEWYORK,NY
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
2
2
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Patient Care Coordinator
Citimed
Manhattan, Ny
07.2026 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Communicated with healthcare providers to relay patient information and care instructions.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Addressed patient inquiries and resolved issues promptly to enhance satisfaction.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Assisted patients in completing intake forms and verifying insurance details.
- Maintained accurate records of all patient care activities using electronic health record systems.
HBOT Tech
Citimed
Manhattan, New York
06.2024 - Current
- Operated medical equipment to support patient care and diagnostic procedures.
- Ensured compliance with safety protocols during equipment handling and usage.
- Conducted regular inspections and troubleshooting for operational efficiency.
- Documented equipment performance and maintenance activities accurately.
- Maintained inventory of supplies necessary for daily operations in the facility.
- Replaced defective components or parts to ensure operational efficiency.
- Completed scheduled appointments on time to drive quality service.
Phlebotomist
Bellvue Hospital
Manhattan, NY
02.2024 - 12.2025
- Collected blood samples from patients using proper techniques and safety protocols.
- Collected specimens from pediatric, adult patients
- Verified patient information prior to specimen collection.
- Prepared specimens for laboratory analysis by labeling and organizing samples accurately.
- Maintained cleanliness and organization of phlebotomy area to ensure a safe environment.
- Maintained a clean, safe, and organized work environment.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Collaborated with healthcare team to ensure efficient patient flow during blood draws.
- Monitored inventory of supplies and requested replenishments as needed for operations.
- Followed hospital policies to maintain patient confidentiality and data security standards.
Medical Receptionist
Kings County Hospital
Brooklyn, Ny
03.2023 - 11.2023
- Greeted patients and visitors with professionalism and warmth.
- Managed patient check-in and check-out processes efficiently.
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
- Collected patient information and verified insurance details accurately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled appointments using the hospital's electronic health record system.
Education
GED
Brooklyn, NYDiploma (High School) - High School Diploma
Penn Foster Career School
Scranton, PA 07.2023 - 12.2023
EKG, Phlebotomy, CCMA - Medical Assistant
Job Corps
Brooklyn, NY 08.2022 - 10.2023
Skills
- Patient care coordination
- Appointment scheduling
- Health information compliance
- Patient support
- Follow-up care
- Attention to detail
- Team collaboration
- Cross-functional teamwork
- Effective communication
- Conflict resolution
Languages
English
Full Professional
A1
Spanish
Native/ Bilingual
A1
Timeline
Patient Care Coordinator
Citimed
07.2026 - Current
HBOT Tech
Citimed
06.2024 - Current
Phlebotomist
Bellvue Hospital
02.2024 - 12.2025
Diploma (High School) - High School Diploma
Penn Foster Career School
07.2023 - 12.2023
Medical Receptionist
Kings County Hospital
03.2023 - 11.2023
EKG, Phlebotomy, CCMA - Medical Assistant
Job Corps
08.2022 - 10.2023
GED