Felix Hernandez II
Transportation Security Officer
San Antonio,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Adaptability and dedication are high priority in a fast paced, flexible work environment.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
San Antonio, TX
11.2018 - Current
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Performed operational maintenance and calibration of ETD and X-ray machines and body scanners.
Server
Hard Rock
San Antonio, TX
06.2016 - 08.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service and proactively assessed guest needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Education
Associate of Applied Science - Medicine
08.2017 - Current
- Continuing education in Emergency Medicine
- Current GPA: 3.76
High School Diploma -
08.2011 - 06.2015
- Graduated with 3.4 GPA
- Member of JROTC
Skills
Customer Service
undefinedTimeline
Transportation Security Officer - Department Of Homeland Security
11.2018 - Current
St. Philip's College - Associate of Applied Science, Medicine
08.2017 - Current
Server - Hard Rock
06.2016 - 08.2018
John A. Ferguson Senior High School - High School Diploma,
08.2011 - 06.2015
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