Ferbia M. Scott

Managed scheduling and coordination of daily activities for students and staff.

Assisted in maintaining accurate records of student attendance and participation.

Supported program development.

Communicated effectively with parents to provide updates and address inquiries.

Delivered excellent customer service through prompt responses to parents and clients' inquiries.

Addressing concerns effectively and building strong relationships.

• Oversaw all aspects of childcare.
• Managed incoming calls
• Oversaw team members
• Executed customer payments
• Bookkeeping
• Organized children's files

• Entered and maintained accurate membership statuses
• Processed customer payments efficiently to ensure seamless transactions
• Communicated daily with members to resolve inquiries and enhance member satisfaction
• Coordinated direct mail and telemarketing efforts to increase member engagement

• Managed the safety and security of customers and clients.
• Monitored security alarms and access codes to ensure safety.
• Escorted cash carriers during transport to ensure security.
• Maintained detailed log books to document security incidents and activities

• Monitored premises to ensure safety and security of property and personnel.
• Conducted regular patrols to identify potential security risks or safety hazards.
• Responded promptly to alarms and emergencies, following established protocols. Monitor electronic security system, communicated by radio and intercom, maintain security log books, and answered telephones.