Ferhat Brahimi
Chicago,IL
Summary
Passenger Service Agent in prospect airport services. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
2023.09 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Project Manager
ETB TCE Mazouz Abdennour
2012.10 - 2022.11
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
M.D. - Civil Engineering
Algeria- Bejaia- University of Bejaia
Bejaia, Algeria07.2011
Bachelor of Science - Civil Engineering
Algeria- Bejaia- University of Bejaia
Bejaia10.2009
Skills
- Disability Assistance Awareness
- Patience and Tolerance
- Time management expertise
- Conflict resolution techniques
- Public Speaking Confidence
sport, reading
Between the gym and the soccer playgrounds i spend my rest time to keep my health and also i always have the passion for reading.
Languages
kabyle
Native or Bilingual
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Passenger Service Assistant
Prospect Airport Services
2023.09 - Current
Project Manager
ETB TCE Mazouz Abdennour
2012.10 - 2022.11
M.D. - Civil Engineering
Algeria- Bejaia- University of Bejaia
Bachelor of Science - Civil Engineering
Algeria- Bejaia- University of Bejaia
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