Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Blancas

Dallas,TX

Summary

Well-rounded college student committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Dallas, TX
04.2023 - 05.2024
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Provided product knowledge to customers on the features and benefits of products.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items.
  • Demonstrated strong communication skills when interacting with customers and coworkers.

Overnight Stocker

The Home Depot Inc
Dallas, TX
04.2022 - 03.2023
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Maintained an orderly appearance at all times throughout the store.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep store clean, maintained and organized.

Online Grocery Pickup/Personal Shopper Assistant

Walmart
Dallas, TX
10.2021 - 03.2022
  • Assisted customers with selecting items based on their individual needs and preferences.
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained a high level of customer service while ensuring customer satisfaction.

Education

Associate of Applied Science - Electrical Engineer

Dallas College
Dallas,Texas

Skills

  • Guest Relations
  • Adaptability
  • Complaint Handling
  • Attention to detail
  • Great time management skills
  • Great communication
  • customer service
  • organization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Guest Advocate

Target
04.2023 - 05.2024

Overnight Stocker

The Home Depot Inc
04.2022 - 03.2023

Online Grocery Pickup/Personal Shopper Assistant

Walmart
10.2021 - 03.2022

Associate of Applied Science - Electrical Engineer

Dallas College

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Fernando Blancas