Fernando Hernandez
Bay Point
Summary
Dynamic and proactive Front Desk professional with over six years of experience managing high traffic reception areas and ensuring seamless daily operations. Expertise in client relations, scheduling coordination, and conflict resolution, consistently maintaining a calm and professional demeanor. Achieved a 15% improvement in data accuracy through meticulous file auditing while enhancing team efficiency by developing standard operating procedures. Dedicated to delivering exceptional first impressions and providing outstanding administrative support in fast paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Action Property Management
San Francisco
01.2018 - 07.2021
- Managed vendor and subcontractor communication for a 200+ unit property, ensuring compliance with service contracts and timely project completion.
- Provided exceptional customer service, resolving guest inquiries and complaints efficiently.
- Handled day to day packages and mail for residents in over 200 units.
- Greeted and managed appointments for residents coming in and out of the premises. Creating a welcoming and professional environment
- Managed daily front desk operations, ensuring seamless guest check-ins and check-outs.
Store Manager
Nicks Sandwiches
Pittsburg, CA
10.2022 - Current
- Delivered exceptional client experiences through polished communication and problem solving.
- Designed SOP's which improved task efficiency by 20%
- Coordinated catering orders and team schedules for 15+ daily rushes, optimizing staff coverage during peak hours
- Managed daily operations, ensuring exceptional customer service and satisfaction.
- Oversaw daily operations, ensuring high-quality customer service and product availability
- Trained and mentored staff, fostering a collaborative team environment
- Developed promotional strategies to increase sales and enhance brand visibility
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA07.2012
AA -
Academy of Art University
San Francisco11.2016
Skills
- Microsoft Office
- Customer Service
- Office & Administrative Management
- CRM Software
- Google Workspace Suite
- Vendor and Inventory Management
- Calendar Management
- Conflict Resolution and Problem Solving
- Office and Front Desk Administration
- Customer service
- Excel functions
- SQL
Certification
- Data Analytics, Google/Coursera, Present
- UX/UI Design, Google/Coursera, Present
- Real Estate License, US Realty Training, Present
Languages
English
Spanish
German
Timeline
Store Manager
Nicks Sandwiches
10.2022 - Current
Front Desk Associate
Action Property Management
01.2018 - 07.2021
High School Diploma -
Pittsburg High School
AA -
Academy of Art University