Fernando Ruiz
San Antonio,TX
Summary
Results-driven Property Manager with expertise in property operations and tenant relations. Implemented retention strategies that increased lease renewals and reduced turnover. Proficient in maintenance coordination, budgeting, and financial oversight, focusing on cost efficiency and property value enhancement. Leveraged psychological insights to build positive tenant relationships and foster community engagement.
Overview
5
5
years of professional experience
Work History
Property Manager
Public Storage
San Antonio, TX
07.2026 - Current
- Managed daily self-storage operations, including rentals, move-ins, move-outs, and unit availability.
- Processed tenant payments, delinquencies, and account updates using property management systems.
- Conducted property walkthroughs, identified maintenance issues, and coordinated service requests promptly.
- Enforced facility policies, access control procedures, and security standards to protect tenant property.
- Prepared lease agreements, rental documentation, and administrative records with strong attention to accuracy.
- Improved occupancy and retention through proactive follow-up, tour scheduling, and tenant relationship management.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Property Manager
National Storage Affiliates (iStorage)
San Antonio, TX
08.2024 - 07.2026
- Led tenant retention strategies, increasing lease renewals and maintaining high occupancy rates.
- Delivered high-quality customer service, managing tenant inquiries, complaints, and move-ins/outs to promote tenant satisfaction and retention.
- Oversaw leasing activities, including unit showings, lease terms, and agreement finalizations, maximizing occupancy and revenue.
- Managed facility budget, payments, expense tracking, and delinquent accounts, identifying cost-saving opportunities to enhance financial performance.
- Coordinated facility maintenance projects, including HVAC, security upgrades, and inspections to ensure a clean, safe, and secure environment.
- Implemented and maintained security protocols, including surveillance, gate access, and alarm systems.
- Managed inventory of essential supplies, ensuring availability for tenant needs.
- Generated compliance reports on occupancy, revenue, expenses, and maintenance, supporting strategic property management decisions.
Assistant Property Manager
RightSpace Storage
San Antonio, TX
02.2022 - 08.2024
- Assisted property managers with daily operations, enhancing tenant relations, lease administration, and maintenance coordination.
- Coordinated maintenance projects to improve property value and tenant experience.
- Coordinated maintenance projects to enhance property value and optimize tenant experience.
- Managed and tracked payments and expenses to ensure effective budget oversight.
Education
Bachelor of Arts - Psychology
St. Mary's University
San Antonio, TX05-2019
Skills
- Property Management
- Lease Administration
- Tenant Relations
- Maintenance Coordination
- Cost management
- Accounts receivable
- Lease negotiation
- Payment processing
- Vendor management
- Data analysis
- Customer service-focused
- Effective communication
Timeline
Property Manager
Public Storage
07.2026 - Current
Property Manager
National Storage Affiliates (iStorage)
08.2024 - 07.2026
Assistant Property Manager
RightSpace Storage
02.2022 - 08.2024
Bachelor of Arts - Psychology
St. Mary's University