Fernando Viveros
DeKalb,IL
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Automotive Service Manager
Mavis Tire
DeKalb, IL
01.2018 - Current
- Supervised daily operations of service department to ensure efficiency.
- Managed scheduling and allocation of technicians for optimal service delivery.
- Trained staff on customer service best practices and technical procedures.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented inventory management practices for tools and parts supply.
- Monitored technician performance to ensure compliance with company policies.
- Hired, trained, and supervised a team of automotive service technicians.
- Assisted in resolving warranty claims between customers and manufacturers.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Provided customers with repair estimates and advised them on additional services that may be needed.
Automotive Service Manager
Pep Boys
Aurora, IL
07.2014 - 01.2018
Overnight Stocker and Receiver
Sam's Club
Batavia, Il
05.2012 - 07.2014
Education
Geneva High School
Geneva, ILSkills
- Customer service
- Inventory management
- Employee training
- Team building
- Vehicle inspection
- Parts ordering
- Scheduling management
- Repair estimates
- Conflict resolution
- Process improvement
- Preventative maintenance
- Employee evaluation
- Customer satisfaction
Timeline
Automotive Service Manager
Mavis Tire
01.2018 - Current
Automotive Service Manager
Pep Boys
07.2014 - 01.2018
Overnight Stocker and Receiver
Sam's Club
05.2012 - 07.2014
Geneva High School