Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Orange Tree Staffing (Advent Health)
01.2021 - 12.2022
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule tests and procedures.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Resolved problems with areas such as communication and billing that could negatively impact services.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Customer Service Specialist
Apple One Inn
01.2021 - 08.2022
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Resolved concerns with products or services to help with retention and drive sales.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.