Summary
Overview
Work History
Skills
Timeline
Generic

Ferquanza Hamilton

Altamonte Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator

Orange Tree Staffing (Advent Health)
01.2021 - 12.2022
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Customer Service Specialist

Apple One Inn
01.2021 - 08.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.

Skills

  • Records Management
  • Medical Recordkeeping
  • Call Documentation
  • Data Entry and Maintenance
  • Adobe Dreamweaver
  • POS Systems and Ordering Platforms
  • Microsoft PowerPoint
  • Microsoft Exchange
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Customer Information Databases
  • Patient Care Coordination
  • Customer Service
  • New Hire Training
  • Administrative and Office Support
  • Medical Data Collection
  • Registration and Scheduling
  • Medical Terminology
  • Database Coordination
  • 50 WPM Typing Speed

Timeline

Patient Care Coordinator

Orange Tree Staffing (Advent Health)
01.2021 - 12.2022

Customer Service Specialist

Apple One Inn
01.2021 - 08.2022
Ferquanza Hamilton