Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fikirteab Hailu

Aurora,CO

Summary

I am a service-driven professional with expertise in customer engagement and cash handling. Ability to work collaboratively in teams while ensuring timely and accurate service. Prepared to leverage skills to support exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

Server

Gaylord Resort And Convention Center By Marriott
Aurora, Colorado
11.2024 - 03.2026
  • Ensured guest satisfaction through attentive and personalized service.
  • Delivered exceptional customer service, resulting in increased guest satisfaction.
  • Explained menu details and daily specials, enhancing guest dining experience.

starbucks barista

Safeway
Aurora, Colorado
07.2024 - 04.2025
  • Prepared and served high-quality coffee beverages, enhancing customer satisfaction and loyalty.
  • Operated espresso machines and coffee grinders to consistently deliver premium beverages.
  • Managed cash register transactions and processed payments, ensuring accurate and timely service.

Cashier

Barock Resturant
Gondar, Ethiopia
09.2021 - 05.2022
  • Processed customer transactions and balanced cash register, ensuring accurate cash drawer records.
  • Addressed customer complaints with professionalism, enhancing customer satisfaction.
  • Assisted in managing and serving at family-owned restaurant, contributing to positive dining experience.

Education

High School Diploma -

Fasiledes High School
Gondar,Ethiopia
06-2020

Skills

  • POS operation
  • Cash handling
  • Customer engagement
  • Service excellence
  • Sales techniques
  • Attention to detail
  • Time management
  • Team collaboration

Languages

English
Full Professional
Amharic
Native/ Bilingual

Timeline

Server

Gaylord Resort And Convention Center By Marriott
11.2024 - 03.2026

starbucks barista

Safeway
07.2024 - 04.2025

Cashier

Barock Resturant
09.2021 - 05.2022

High School Diploma -

Fasiledes High School
Fikirteab Hailu