Flor Austin
Cypress,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Azteca Gunite
Houston, TX
05.2020 - 06.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development. Managed budget implementations, employee evaluations and contract details. Designed modern employee recognition program which boosted productivity and improved morale.
- Implemented operational strategies and effectively built customer and employee loyalty.
Office Manager
Azteca Gunite
Houston, TX
05.2002 - 05.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules. Updated reports, managed accounts and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Education
Bachelor of Science - International Business
Sam Houston State University
Huntsville, TX05.2003
Skills
- Cost Reduction
- Records Organization and Management
- Financial Statement Review, Price Structuring, Decision Making
- Verbal and Written Communication
- Human Resources Oversight, Recruitment and Hiring Employee Motivation
- Money Handling
Additional Information
Quickbooks
Microsoft office : word, excel, powerpoint
Registered notary
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Azteca Gunite
05.2020 - 06.2022
Office Manager
Azteca Gunite
05.2002 - 05.2020
Bachelor of Science - International Business
Sam Houston State University
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