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FLOR CORONA
ADMINISTRATIVE ASSISTANT
Las Vegas,NV
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
ADMINISTRATIVE ASSISTANT
DIVISION OF WELFARE AND SUPPORTIVE SERVICES
LAS VEGAS, NV
05.2022 - 11.2022
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
PSE Clerk
UNITED STATES POSTAL SERVICE
MESQUITE, NV
09.2021 - 03.2022
- Loaded and unloaded shipping containers and vehicles.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
MAIL CARRIER
United States Postal Service, USPS
HENDERSON, NV
01.2020 - 04.2021
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Customer Service Representative Agent
Maximus Federal Services Division
LAS VEGAS REMOTE, NV
11.2019 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
MARKETING SALES ADVERTISMENT COORDINATOR
THE GUN STORE INC
LAS VEGAS, NV
06.2013 - 05.2019
- Monitored company budgets by comparing campaign results to financial forecasts.
- Examined needs, wants and spending patterns of target audience.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Created and maintained customer databases to facilitate customer segmentation.
- Coordinated with media representatives and sponsors to conduct press releases and promotions.
- Implemented advertising campaigns and prepared promotional materials.
Education
Associate of Arts - Graphic Design
LA SALLE UNIVERSITY
Cd. Obregon, Sonora, Mexico 06.2002 - 05.2005
Certification of Appointment - NOTARY PUBLIC
National Notary Association
Las Vegas, NV 05.2022 - 05.2022
Skills
Spreadsheet management
Office administration
Database Management
Filing and data archiving
Customer and client relations
Program files maintenance
Transcription and dictation
Workflow planning
Multi-line Telephone Systems
Typing skills 70 WPM
Affiliations
National Notary Association
NRA National Rifle Association
Software
POS Sofware
Data Cap
InfoGenesis's
Certification
Notary Public Agent
Timeline
ADMINISTRATIVE ASSISTANT
DIVISION OF WELFARE AND SUPPORTIVE SERVICES
05.2022 - 11.2022
Certification of Appointment - NOTARY PUBLIC
National Notary Association
05.2022 - 05.2022
PSE Clerk
UNITED STATES POSTAL SERVICE
09.2021 - 03.2022
MAIL CARRIER
United States Postal Service, USPS
01.2020 - 04.2021
Customer Service Representative Agent
Maximus Federal Services Division
11.2019 - 05.2020
MARKETING SALES ADVERTISMENT COORDINATOR
THE GUN STORE INC
06.2013 - 05.2019
Associate of Arts - Graphic Design
LA SALLE UNIVERSITY
06.2002 - 05.2005