MARY WISNIEWSKI
Caliber Collision
Mooresville,NC
33
years of professional experience
Office Manager experienced in streamlining operations and enhancing office efficiency. Achieved operational success through strong organizational and leadership skills, fostering relationships, and delivering exceptional customer service. Focused on maintaining productivity and supporting team workflows.
Work History
Office Manager
11 Years 5 Months- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Managed team of office staff to maintain workflow and productivity.
- Administered bookkeeping functions, generating invoices and overseeing accounts payable and receivable to maintain accurate financial records.
BDC Representative
2 Years 2 Months- Handled multi-phone lines in high-volume, fast-paced office to ensure customer inquiries were addressed promptly
- Coordinated high-volume workload in deadline-driven environment to maintain service quality and efficiency
- Delivered service quotes to customers, scheduled appointments, and established new customer accounts to enhance client relationships
Child Care Worker
6 Years 5 Months- Ensured the well-being of children aged 8 weeks to 10 years during care.
- Created lesson plans to maintain a structured environment
- Created and maintained relationships with Y members.
Customer Service Representative
6 Years- Mediated between clients and department collectors to resolve account issues
- Collected client payments to finalize account transactions
- Performed accounting and secretarial duties to support operational efficiency.
Mortgage Collections Specialist
6 Years- Resolved escalated client collection calls, ensuring satisfactory outcomes and maintaining positive client relations
- Managed delinquent accounts and collected payments on time.
- Communicated with clients through written correspondence and phone calls, addressing inquiries and facilitating timely payments.
- Corresponded with clients both in writing and orally.
- Trained new staff on collection protocols and best practices, fostering a knowledgeable team environment.
- Contributed to continuous improvement initiatives that enhanced efficiency and effectiveness of mortgage collections operations.
Education
High school or equivalent
Skills
Accounts Payable
Bookkeeping
Payroll
Claims Analysis/Processing
Financial reporting
Microsoft Excel
Word
Client relations
Scheduling
Troubleshooting
Organization
Communication
ASSESSMENTS
Office manager, Proficient, 06/01/21, Scheduling and budgetingCustomer service, Proficient, 06/01/21, Identifying and resolving common customer issues
Timeline
Office Manager
Caliber Collision
05.2015 - CurrentRead More
BDC Representative
Griffin Brother’s Tires
11.2012 - 01.2015Read More
Child Care Worker
YMCA
08.2006 - 01.2013Read More
Customer Service Representative
American Credit Counselors
01.2000 - 01.2006Read More
Mortgage Collections Specialist
Nations Bank
01.1994 - 01.2000Read More
Mitchell Community College
High school or equivalent
Read More