Francesca Rugo
Addison,IL
Summary
Experienced hospitality professional specializing in front-of-house operations, including roles as a receptionist, hostess, bartender, and server. Demonstrated success in providing outstanding service and addressing customer issues in high pressure, fast-paced settings. Committed to applying strong interpersonal and problem-solving skills within the airline industry.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Skin Sculpt Spa
Chicago, Illinois
01.2024 - 06.2026
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated and scheduled appointments for staff and clients to optimize clinic workflow
- Processed patient intake forms and maintained accurate electronic health records.
- Monitored and maintained office supplies and medical equipment inventory to ensure operational readiness
- Maintained a clean, organized, professional office environment
Front of House Associate
Naxos A Greek Island Restaurant
Itasca, Illinois
03.2021 - 12.2024
- Delivered exceptional customer service in fast-paced environment, assisting guests with diverse needs to enhance satisfaction
- Maintained composure and courtesy while resolving difficult and unexpected situations, ensuring guest comfort
- Managed multiple responsibilities while maintaining accuracy and paying attention to detail
- Followed safety, sanitation, and alcohol-service procedures
- Collaborated with team members to coordinate service delivery and foster positive guest experiences
Education
Associate of Applied Science - Surgical Technology
Midwestern Career College
Chicago, IL05-2024
Skills
- Customer service
- Clear communication
- Multitasking
- Safety awareness
- Adaptability
- Teamwork
- Conflict resolution
- Attention to detail
Timeline
Medical Receptionist
Skin Sculpt Spa
01.2024 - 06.2026
Front of House Associate
Naxos A Greek Island Restaurant
03.2021 - 12.2024
Associate of Applied Science - Surgical Technology
Midwestern Career College