Franchesca Villa
Fresno,CA
Summary
Proven multitasker and hospitality expert, adept at managing high-volume service at Dennys with exceptional guest relations management. Leveraged food preparation and safety knowledge to enhance dining experiences, achieving efficient workflow and customer satisfaction. Skilled in using POS systems and fostering team collaboration, significantly improved student academic performance as an after-school tutor.
Overview
3
3
years of professional experience
Work History
Server
Dennys
11.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Veterans Affair Hospital
08.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
After-School Tutor
McLane High School
08.2021 - 05.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
Diploma -
Mclane High School
Fresno, CA06.2022
Skills
Daily specials memorization
Languages
Spanish
Native or Bilingual
Timeline
Server
Dennys
11.2022 - 04.2024
Receptionist
Veterans Affair Hospital
08.2021 - 05.2022
After-School Tutor
McLane High School
08.2021 - 05.2022
Diploma -
Mclane High School
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