Francine Mattiace
Cobleskill,Ny
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
8
8
years of professional experience
Work History
Teller Supervisor
Key Bank
Cobleskill
05.2023 - Current
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
Personal Banker
Key Bank
Cobleskill, NY
05.2022 - Current
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided customer service to clients, including answering questions and resolving issues.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Processed loan applications according to established guidelines.
- Analyzed financial documents provided by customers to determine their needs.
Asset Protection Associate
Wal-Mart Distribution Center
Sharon Springs, NY
06.2016 - 12.2021
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Maintained safety and security of premises, visitors and employees.
- Responded to alarms and emergency situations, following protocol to safeguard assets.
- Conducted physical security checks of premises to ensure compliance with safety standards.
Education
Associate of Applied Science - Marketing
SUNY Broome Community College
Binghamton, NY01-2016
Skills
- Customer Engagement
- Goal Setting and Achievement
- Product Sales
- Consumer Banking
- Cash auditing
- Account Services
Languages
Tagalog
Professional
English
Professional
Timeline
Teller Supervisor
Key Bank
05.2023 - Current
Personal Banker
Key Bank
05.2022 - Current
Asset Protection Associate
Wal-Mart Distribution Center
06.2016 - 12.2021
Associate of Applied Science - Marketing
SUNY Broome Community College
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