Francisca Perez
Raleigh,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Receptionist
Maynard Animal Hospital
Cary, NC
09.2023 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
- Processed incoming payments, including checks and electronic fund transfers.
Server
Red Robin
Cary, NC
08.2022 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in the preparation of alcoholic drinks, ensuring compliance with all laws and regulations.
- Checked identification to verify legal drinking age when serving alcohol.
Server
IHOP
Cary, NC
08.2021 - 04.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC06-2020
Skills
- Scheduling
- File Management
- Greeting and Seating Clients
- Multi-line telephone skills
- Order Management
- POS operation
- Cash Handling
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Maynard Animal Hospital
09.2023 - Current
Server
Red Robin
08.2022 - 09.2023
Server
IHOP
08.2021 - 04.2022
High School Diploma -
Athens Drive High School
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