Francisco Castaneda
Murrieta,California
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I bring to the table, my experience, commitment punctuality and a very positive attitude.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Inland Valley Medical Center
Wildomar, CA
08.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Provided assistance to internal departments when needed.
Patient Service Representative
Scripps Mercy Hospital
San Diego, CA
08.2009 - 07.2022
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Documented and managed patient information in computer system.
- Performed administrative duties such as filing, faxing, photocopying.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Sorted and distributed incoming mail daily.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
Graphic Arts Degree - Graphic Communications
Platt College-San Diego
San Diego, CA06-1989
Skills
- Data Collection
- Account Updating
- Credit Card Payment Processing
- Professional Telephone Demeanor
- Call Center Operations
- Tactful and Diplomatic
- Positive and Professional
- Customer Relations
- Clerical Support
Timeline
Customer Service Representative
Inland Valley Medical Center
08.2023 - Current
Patient Service Representative
Scripps Mercy Hospital
08.2009 - 07.2022
Graphic Arts Degree - Graphic Communications
Platt College-San Diego
Similar Profiles
ADRIAN FRANCO BASALOADRIAN FRANCO BASALO
Registered Nurse, Intensive Care Unit at Inland Valley Medical CenterRegistered Nurse, Intensive Care Unit at Inland Valley Medical Center
Tamara HoxieTamara Hoxie
Trauma ICU Nurse at Inland Valley Medical CenterTrauma ICU Nurse at Inland Valley Medical Center
Ruth SullivanRuth Sullivan
Registered Nurse, PACU at Inland Valley Medical CenterRegistered Nurse, PACU at Inland Valley Medical Center
Selena MongeSelena Monge
Pharmacy Technician at Inland Valley Medical CenterPharmacy Technician at Inland Valley Medical Center
DON KING BATACDON KING BATAC
Sales Director /Certified Trainer at Usana Health Sciences Inc.Sales Director /Certified Trainer at Usana Health Sciences Inc.