Francisco Colon
Secaucus
Summary
Results-driven professional with a background in Hospitality, Customer Service and Front desk support. Known for effective complaint resolution and client inquiry management, contributing to a positive guest experience while maintaining safety standards and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
King Concierge Services
Brooklyn
12.2022 - 02.2026
- Handled client inquiries promptly, ensuring clear communication and effective problem-solving.
- Handled mail and package deliveries, keeping items secure.
- Resolved customer complaints efficiently, ensuring satisfactory outcomes and maintaining service standards.
- Directed incoming calls and messages to appropriate staff or residents, facilitating effective communication and service.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Coordinated and tracked packages received by mail or courier for guests, ensuring secure handling and timely delivery.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
PT Cook
Aramark
Jersey City
09.2019 - 10.2025
- Used standardized recipes and other instructions to prepare food.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced sanitation practices to safeguard food quality and prevent contamination.
- Monitored and recorded temperatures of prepared food and cold-storage areas to ensure safety standards.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Addressed customer complaints about food quality and service to enhance satisfaction.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
High School Diploma -
Dickinson High School
Jersey City, NJ06-2023
Skills
- Hospitality service expertise
- Outstanding customer service
- Guest relations
- Effective communication
- Training and mentoring
- Facility oversight
- Logistics coordination
- Accurate record keeping
- Quality assurance
- Time management
- Task prioritization
- Team collaboration
- Problem solving
- Safety compliance
- Fluent in multiple languages
- Strong work ethic
Certification
- ACTIVE NJ SORA LICENSE
Timeline
Concierge
King Concierge Services
12.2022 - 02.2026
PT Cook
Aramark
09.2019 - 10.2025
High School Diploma -
Dickinson High School