Francisco Hernandez Jr
Fresno,CA
Summary
Experienced Operations Supervisor with a versatile and resourceful approach to tackling routine and complex business challenges. Demonstrated track record as a driven, dedicated, and hardworking leader, consistently streamlining operations and driving increased results. Highly organized and dependable candidate proficient in managing multiple priorities with a positive attitude. Shows strong willingness to take on additional responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Republic Services
05.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Production Supervisor
Caro Nut Company
01.2022 - 05.2022
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Collaborated across departments to establish project guidelines and create unique products to drive profitability.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
Live Operations Supervisor
Foster Farms Poultry
10.2020 - 01.2022
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
Operations Clerk
Foster Farms Poultry
02.2019 - 03.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Production Lead
Foster Farms Poultry
07.2017 - 08.2019
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
Sales Coordinator
Verizon
02.2015 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Education
BBA - Business
California State University, Fresno
Fresno, CA01-2023
Associate of Science - Food Science
Fresno City College
Fresno, CA05.2022
High School Diploma -
Washington Union High School
06.2010
Skills
- Process Optimization
- Monitoring Effectiveness
- Customer Engagement
- Strategic Decision Making
- Conflict Resolution Skills
- Client Relationship Management
- Mediation Skills
- Policies and procedures implementation
- Setting sales goals
- Sales strategy development
- Negotiation expertise
- Customer Service Excellence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inventory matter which led to sales improvements.
- Supervised team of 200 staff members.
- Collaborated with team of 200 in the development of Safety zone days.
Certification
- Pallet Jack Certified
- Forklift Certified
- 3M Respirator Fit Certified
- CPR Certified
- OSHA Safety and Training Certified
- AED Trained
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Republic Services
05.2022 - Current
Production Supervisor
Caro Nut Company
01.2022 - 05.2022
Live Operations Supervisor
Foster Farms Poultry
10.2020 - 01.2022
Operations Clerk
Foster Farms Poultry
02.2019 - 03.2021
Production Lead
Foster Farms Poultry
07.2017 - 08.2019
Sales Coordinator
Verizon
02.2015 - 07.2017
High School Diploma -
Washington Union High School
BBA - Business
California State University, Fresno
Associate of Science - Food Science
Fresno City College
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