Francisco Ortega
Bemidji,MN
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer satisfaction and sales development. Skilled in upselling strategies and effective verbal communication, I have consistently maximized revenue while training new team members. My ability to foster teamwork and maintain focus on goals has driven success in diverse environments.
Overview
3
3
years of professional experience
Work History
Retail Sales Consultant
AT&T
10.2024 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Addressed customer issues swiftly to uphold brand reputation.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Positive Support Specialist
Lutheran Social Services of MN
10.2023 - 07.2025
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Youth Correctional Officer
Northwest Minnesota Juvenile Center
10.2022 - 10.2023
- Contributed to the development of educational programs tailored to meet the diverse needs of inmate populations, enhancing their overall learning experience.
- Provided support to at-risk youth through mentoring, counseling, and role modeling, leading to positive behavioral changes.
- Managed accurate record-keeping systems documenting relevant information such as incidents reports, grievances filed by inmates, and other pertinent data.
- Established strong rapport with incarcerated youth based on trust and respect while setting clear boundaries regarding acceptable behaviors.
- Oversaw daily activities within the correctional facility while maintaining appropriate levels of supervision for each assigned unit or area.
Education
High School Diploma -
Cass Lake-Bena Highschool
Cass Lake, MN05.2022
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Upselling strategies
- Time management
- Phone etiquette
- Sales goals attainment
- Supervision
- Coachable
- Teamwork/Leadership
- Task Focus
Timeline
Retail Sales Consultant
AT&T
10.2024 - Current
Positive Support Specialist
Lutheran Social Services of MN
10.2023 - 07.2025
Youth Correctional Officer
Northwest Minnesota Juvenile Center
10.2022 - 10.2023
High School Diploma -
Cass Lake-Bena Highschool
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