Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANK BESONG

Laurel,MD

Summary

Dependable Individual successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Saros
Virginia, VA
01.2022 - Current
  • Negotiated deals and handled complaints or objections.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Analyzed market trends to identify potential sales opportunities.

Caregiver

American Care Givers
Silver Spring, MD
03.2020 - 06.2021
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

High School Diploma -

Laurel High School
Laurel, MD
06.2023

Skills

  • Guest Engagement
  • Direct sales
  • Strategic planning
  • Sales analytics
  • Customer Relations
  • Customer Relationship Building
  • Relationship Building
  • Professional Appearance

Timeline

Customer Service Representative

Saros
01.2022 - Current

Caregiver

American Care Givers
03.2020 - 06.2021

High School Diploma -

Laurel High School

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FRANK BESONG