Frank Ramirez
Ocala,FL
Summary
Automotive industry manager with a proven record of improving Sales, Service and Warranty department lifecycles. Experienced in augmenting Service Management programs, Extended Warranty processing systems, and general dealership management, leading to improved inter departmental integration, customer satisfaction, and measurably improved profitability.
Overview
3
3
Certifications
10
10
years of professional experience
Work History
General Manager
Best Deals Auto
Gainesville, Florida
04.2026 - Current
- Led daily operations of automotive sales and service departments.
- Oversaw staff recruitment, training, and performance evaluations for team development.
- Implemented cost-saving measures to improve operational efficiency and profitability.
- Analyzed market trends to identify growth opportunities in the automotive sector.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
Warranty Manager
VYD Mechanic and Body Shop
Gainesville, Florida
10.2025 - 04.2026
- Coordinated communication between mechanics and customers to ensure timely service updates.
- Cultivated strong customer relationships through proactive and effective communication.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Processed vehicle repair orders and tracked progress throughout the service lifecycle.
- Facilitated warranty claims and completed insurance paperwork for customers.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Recorded customer information, vehicle mileage, and details of services performed.
- Filed insurance claims and followed up with insurers regarding status updates.
Service Manager
Main Street Motors
Gainesville, Florida
03.2025 - 10.2025
- Performed all vehicle intake and reconditioning functions for reconditioning (Internal), and service (Customers).
- Created and maintained the department's documentation, SOPs, and workflow, greatly improving reconditioning and service turnaround.
- Scheduled appointments for service work to be performed on vehicles.
- Assisted customers in understanding vehicle service needs and recommendations.
- Resolved customer complaints efficiently, ensuring a positive experience at the dealership.
- Oversaw the department through a company expansion, which saw the lot double in size.
- Created commercial accounts resulting in cost savings on parts and services.
Founder, CEO
Reserve Stock Motors
, U.S., Bahrain
02.2020 - 12.2025
- Sourced, brokered, customized and exported/imported armored vehicles to government, contractor and private sectors abroad.
- Cultivated relationships with government and military contractors, ensuring ongoing demand for our products.
- Negotiated contracts with dealers, manufacturers, specialty shops, and maritime shipping to achieve competitive pricing and quality assurance.
Software Testing and Implementation
Workflo by Beyondrelations, LLC
12.2018 - 12.2020
- Implemented advanced Java-based ERP system, enhancing governance and compliance through hands-free process documentation and paperless tracking in metal finishing industry.
- Identified, logged, tracked, and retested defects during software testing, ensuring software quality and reliability.
- Performed system tests and evaluations for software applications prior to implementation.
Buyer/Purchaser
Southern Imperial
Rockford, Area
12.2016 - 12.2018
- Negotiated contracts to secure favorable terms, contributing to cost-effective procurement.
- Managed supplier relationships to ensure timely product delivery and supply chain reliability.
- Managed inventory levels to maintain optimal stock, reducing excess and ensuring timely reordering processes.
Education
Associate in Arts -
Rock Valley College
Bachelor of Arts - Political Science
Ave Maria University
Skills
- Operational management
- Revenue and market expansion
- Service management
- Warranty administration
- Customer relationship management
- Service lifecycle tracking
- Workflow optimization
- Leadership development
Accomplishments
- Harvard National MUN SPECPOL - Best Delegate
- Harvard National MUN WHO - Best Delegate
- Certificate of Special Congressional Recognition
- Certificate of Special Congressional Recognition
References
- Michael Armstrong - Sales Advisor - 352-316-3918 - Murray Chrysler Dodge Jeep Ram, Starke FL
- Juan Pena - Lead Mechanic - 939-219-8510 - VYD Mechanic and Body Shop, Gainesville FL
- Mario Miranda - Owner Miranda Auto Group - 305-434-5771 - Miranda Auto Group, Starke FL
- Brian Battel - Navy Club Ship #1 Officer - 815-209-7869 - Navy Club Ship #1, Rockford IL
- Michael Jonassen - USMC Raider / Diesel Mechanic - 813-588-9823 - Chiefland FL
Languages
- English, Native or Professional
- Spanish, Native or Professional
Certification
Certified Blockchain Security and KYC Professional
Timeline
General Manager
Best Deals Auto
04.2026 - Current
Warranty Manager
VYD Mechanic and Body Shop
10.2025 - 04.2026
Service Manager
Main Street Motors
03.2025 - 10.2025
Founder, CEO
Reserve Stock Motors
02.2020 - 12.2025
Software Testing and Implementation
Workflo by Beyondrelations, LLC
12.2018 - 12.2020
Buyer/Purchaser
Southern Imperial
12.2016 - 12.2018
Associate in Arts -
Rock Valley College
Bachelor of Arts - Political Science
Ave Maria University