Frank Reyna
Hilliard,OH
Summary
Proven track record in enhancing customer satisfaction and efficiency, leveraging strong problem-solving and organization skills. Excelled in team collaboration and time management, achieving high customer ratings and repeat business. Skilled in supporting operations and maintaining customer confidentiality, demonstrating a comprehensive approach to service excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Advisor
Buckeye Complete Auto Care
11.2023 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Worthington Automotive
07.2023 - 11.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Pharmacy Technician
OSU Wexner Medical Center
11.2012 - 06.2023
- Answered incoming phone calls and addressed questions from healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Patient Care Associate
OSU Wexner Medical Center
10.2005 - 11.2012
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed rapport to create safe and trusting environment for care.
Education
Associate of Science - Automotive Technology
05.1994
- Professional Development: ASE Certifications
- A1: Engine Repair
- A2: Automatic Transmission/Transaxle
- A3: Manual Drive Train & Axles
- A4: Suspension & Steering
- A5: Brakes
- A6: Electrical/Electronics Systems
- A7: Heating & Air Conditioning
Skills
- Problem-Solving Skills
- Organization and Prioritization
- Answering Customer Questions
- Supporting Pharmacy Operations
- Customer Confidentiality
- Negotiation
- Team Collaboration
- Time Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Service Advisor - Buckeye Complete Auto Care
11.2023 - 05.2024
Service Advisor - Worthington Automotive
07.2023 - 11.2023
Pharmacy Technician - OSU Wexner Medical Center
11.2012 - 06.2023
Patient Care Associate - OSU Wexner Medical Center
10.2005 - 11.2012
Columbus State Community College - Associate of Science, Automotive Technology
Similar Profiles
Eduardo MelchorEduardo Melchor
Automotive Technician at Firestone Complete Auto Care, BSROAutomotive Technician at Firestone Complete Auto Care, BSRO
Ashley TuckerAshley Tucker
Assistant Manager of Vehicle Services at Firestone Complete Auto CareAssistant Manager of Vehicle Services at Firestone Complete Auto Care
Daniel SepulvedaDaniel Sepulveda
Lead Technician at Firestone Complete Auto Care, BROLead Technician at Firestone Complete Auto Care, BRO
Cory BancoCory Banco
Implementation Manager / Project Manager at WaveMark (Cardinal Health)Implementation Manager / Project Manager at WaveMark (Cardinal Health)
Rebecca NortonRebecca Norton
Clinic Nurse B at The James Cancer CenterClinic Nurse B at The James Cancer Center