Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie Bruce

Hooksett (Relocating To GA/SC ),NH

Summary

Senior Sales Manager with extensive experience leading high-performing teams, driving significant revenue growth, and enhancing customer satisfaction. Proven track record in market expansion and strategic community engagement. Skilled in coaching, team development, and operational excellence. Committed to sustaining top customer survey scores and achieving business assurance goals.

Overview

11
11
years of professional experience

Work History

Senior Sales Manager

Xfinity Comcast
Gilford/Brunswick/Lowell
04.2023 - Current
  • Leading three top-performing locations in the division are showing 40% revenue growth in year-over-year sales performance by implementing targeted customer engagement strategies, leveraging coaching, and people development.
  • Collaborate with internal and external business partners, creating local community outreach programs to drive customer traffic to our retail channel, showing a 20% increase in customer volume.
  • Lead store operations, sustaining top business assurance scores, cash controls, and exceeding company compliance on inventory control, staffing, and payroll.
  • Assessed employee performance through regular reviews and documented any areas needing improvement or development.
  • Market outpaces mobile conversion rates for new customers by 20% above company averages, and 40% sell-in on existing customer sales.

Store Manager

Xfinity Comcast
Concord/Portsmouth/Gilford/Brunswick
08.2021 - Current
  • Spearheaded new store launch, establishing Xfinity's presence in a new region.
  • Enhanced employee satisfaction scores, surpassing company benchmarks, with full participation.
  • The team ranked in the top ten nationally for Xfinity Mobile performance and is consistently number one in the division stack ranking.
  • Developed event plans and managed logistics for corporate sales events.
  • Coached, mentored, and trained sales staff on product knowledge, selling techniques, and customer service.
  • Achieving the highest customer satisfaction survey results nationally for 2024.

Sales Consultant

Xfinity Comcast
Portsmouth, NH
11.2018 - 08.2021
  • Mentored peers, fostering leadership development within the sales team.
  • 2019-20 Sales Captain, Credo Champion.
  • 2019, 2020 Elite winner within my first year of joining Comcast.
  • Achieved top 5 national sales ranking consistently, surpassing individual goals

Area Sales Manager

Title Cash
Plaistow, NH
10.2014 - 11.2018
  • Managed 28 Locations with 48 employees across New Hampshire.
  • Achieved the highest operating principle balance by smart lending.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Researched customer accounts for payment history and creditworthiness.
  • Assisted in developing training materials for new hires as well as existing employees.

Education

High School Diploma -

Blue Hills Regional Technical School
Canton, MA
06.2005

Some College (No Degree) - Business

UMGC

Skills

  • Sales strategy development
  • Market analysis
  • Performance optimization
  • Community engagement
  • Revenue growth
  • Mentoring

Timeline

Senior Sales Manager

Xfinity Comcast
04.2023 - Current

Store Manager

Xfinity Comcast
08.2021 - Current

Sales Consultant

Xfinity Comcast
11.2018 - 08.2021

Area Sales Manager

Title Cash
10.2014 - 11.2018

High School Diploma -

Blue Hills Regional Technical School

Some College (No Degree) - Business

UMGC

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