Franklin Keller
IHSS In Home Support Services
Lake Elsinore,CA
5
years of professional experience
Automotive Service Advisor with experience in a fast-paced dealership environment. Looking to obtain a position that will allow me to utilize my customer service skills, dealership experience, and knowledge of the automotive industry while continuing to grow as an advisor. Experienced with warranty repairs, repair recommendations, and delivering exceptional customer service in a high-volume dealership.
Work History
Express Service Advisor
10 Months- Greeting customers as they enter the service department to address all repair concerns and service questions.
- Answering service calls to address customer concerns and schedule appointments.
- Determining automotive problems and needed services of customers based on the customers description.
- Performing visual inspections, conduct road tests, checking vehicle service history and verify warranty coverage for the customer and internal vehicles.
- Utilize software such as TIS, CDK and MyKaarma.
- Estimate all drive-in appointments and complete review process with the customer.
- Build customer relationships by providing excellent customer service, maintain open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc.
Detailer/Owner
3 Years- Oversaw and optimized business operations to enhance efficiency.
- Achieved increased brand visibility through targeted advertising efforts. Enhanced customer engagement by developing compelling marketing content. Elevated market presence by conducting thorough analysis of consumer insights.
- Monitored stock levels and coordinated replenishment to maintain product availability.
- Achieved increased customer engagement through effective selling and upselling of detailing packages. Educated customers on detailing packages, resulting in enhanced service uptake.
- Conducted meticulous detailing services, focusing on thorough cleaning and restoration of vehicles to meet client expectations.
- Streamlined appointment coordination processes to ensure timely and effective customer interactions.
Caregiver
4 Years 9 Months- Assisted clients in personal hygiene and grooming tasks, ensuring dignity and comfort.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Advocated for client needs during interactions with healthcare providers and social services.
- Coordinated transportation and scheduling for medical appointments to ensure continuity of care.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Education
High School Diploma
Skills
Automotive expertise
Strong work ethic
Customer service
Willingness to learn
Computer skills
Multitasking and organization
Timeline
Express Service Advisor
Toyota of Corona
10.2025 - CurrentRead More
Detailer/Owner
Keller Auto Detailing
08.2023 - CurrentRead More
Caregiver
IHSS In Home Support Services
11.2021 - CurrentRead More
Murrieta Valley Adult School
High School Diploma
Read More