Franny Medina
Paterson,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
The Suit Store Outlet
Paramus, NJ
03.2023 - Current
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Team Supervisor
Family Dollar
Paterson, NJ
08.2015 - 09.2018
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensured opening and closing procedures were properly completed.
- Received incoming shipments and verified accuracy of items against purchase orders.
- Organized back-stock area by stocking shelves according to product size and type.
- Unloaded and inspected goods received, noting any discrepancies or damages to the shipment.
Education
Diploma - HVAC Installation And Repair
Hohokus School of Trade And Technical Sciences
Paterson, NJ01-2016
High School Diploma -
Eastside High Shool
Paterson, NJ01-2013
Skills
- Listening Skills
- Positive and professional
- Sales expertise
- Strategic Planning
- Teamwork and Collaboration
- Multi-Tasking
- Product description
- Attention to Detail
- Onboarding
- Data Analysis
Certification
- Osha
- Computer Science
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
The Suit Store Outlet
03.2023 - Current
Team Supervisor
Family Dollar
08.2015 - 09.2018
Diploma - HVAC Installation And Repair
Hohokus School of Trade And Technical Sciences
High School Diploma -
Eastside High Shool
- Osha
- Computer Science
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