Freddy Cantero
Pasadena
Overview
17
17
years of professional experience
Work History
Administrative Assistant
City of Pasadena
Pasadena
02.2007 - 09.2019
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
- Developed and implemented an office policy manual that standardized procedures and improved operational efficiency
- Developed and implemented processes and procedures to streamline office operations
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments
- Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
- Followed company policies and procedures to maintain security and integrity of customer data
- Entered data into the company's system accurately and efficiently, ensuring timely and accurate reporting
- Developed and implemented a comprehensive student orientation program that increased student engagement and satisfaction
- Collaborated with cross-functional teams to identify cost-saving opportunities and ensure alignment of supply chain activities with business objectives.
Sales Associate
Connect Wireles
La Crescenta
07.2006 - 02.2007
- Maintained an accurate customer database that improved customer segmentation and targeting efforts
- Operated cash register and POS to handle purchases, returns, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Bank Teller
Washington Mutual
Pasadena
02.2003 - 05.2006
- Ensured compliance with all bank regulations and policies related to cash handling, security protocols, record keeping, and reporting requirements
- Researched and resolved customer complaints in a timely and professional manner
- Assisted customers with their banking needs by providing advice on products and services available at the bank
- Mentored tellers by example with clear communication skills, transaction handling, and problem-resolution processes
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and federal reserve bank
- Obtained and processed information required for provision of services, such as opening accounts and savings plans.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Education
High School Diploma -
Blair High School
PasadenaSkills
- Records retrieval
- Check processing
- Research
- Bookkeeping
- Meeting planning
- Scheduling
- Account reconciliation
- Clerical support
- Strong interpersonal skills
- Database entry
- Data entry
- Office management
- Highly organized
- Administrative operations
- AR/AP
- Budget tracking
- Office supply management
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureWork-life balance401k match4-day work weekPaid time offHealthcare benefitsTeam Building / Company RetreatsPersonal development programsPaid sick leaveWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Assistant
City of Pasadena
02.2007 - 09.2019
Sales Associate
Connect Wireles
07.2006 - 02.2007
Bank Teller
Washington Mutual
02.2003 - 05.2006
High School Diploma -
Blair High School
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