Fredrick Johnson
Mesquite,TX
Summary
Hardworking and motivated Individual with 40+ years of experience as a ASE Master Tech, management positions and record of success in the automotive industry. Dedicated to working closely with employees to maximize productivity and optimize procedures. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Advisor
Platinum Cadillac
Terrell, TX
11.2022 - 11.2023
- Promptly responded to customer inquiries via phone, email or in person.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
- Collected deposits or payments and arranged for billing.
- Researched coverages under warranties and determined requirements for coverage.
Internal Manger
Uptown Chrysler Jeep Dodge Ram
Dallas, TX
07.2002 - 06.2024
- Collaborated with other departments and vendors to ensure timely completion of used car refurbishing for resale.
- Recruited and hired qualified technicians to fill open positions.
- Monitored technicians performance and addressed issues.
- Led team meetings and one-on-one training sessions to continuously improve performance.
- Trained entry level techs to become full line techs.
Education
Automotive Mechanics
American Trade Institute
Dallas, TX08-1984
James Madison High School
Dallas, TX06-1983
Skills
- Time Management
- Complex Problem-Solving
- Verbal and Written Communication
- Project Management
- Schedule Preparation
- Negotiation
- Budget Control
- Sales Techniques
- Staff Management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Team Leadership
- Performance Management
Certification
Certification courses with
- ASE Master Tech
- Chrysler
- Jeep
- General Motors
- Hyundai
- Cadillac
- Jaguar
Timeline
Service Advisor
Platinum Cadillac
11.2022 - 11.2023
Internal Manger
Uptown Chrysler Jeep Dodge Ram
07.2002 - 06.2024
Automotive Mechanics
American Trade Institute
James Madison High School
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