Fredy Juan Miguel
2109 Vinton St Apt 18,NE
Summary
Dynamic Guest Service Representative with a proven track record at Omaha Henry Doorly Zoo, excelling in customer service and relationship building. Adept at resolving guest complaints and enhancing visitor experiences through active listening and effective communication. Proficient in basic accounting and skilled in providing detailed information about exhibits and events.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Omaha Henry Doorly Zoo
3701 S. 10th St, Omaha, NE 68107
05.2025 - Current
- Delivered exceptional customer service to enhance guest experiences and ensure satisfaction.
- Assisted visitors with ticketing inquiries and facilitated smooth entry processes.
- Provided information about zoo exhibits, animals, and events to educate guests.
- Resolved guest complaints promptly, ensuring positive outcomes and retention.
Education
High School Diploma -
South High Magnet
Omaha 04.2026
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Flexible schedule
Basic accounting
Language proficiency
Relationship building
Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Q’anjobal
Native or Bilingual
Timeline
Guest Service Representative
Omaha Henry Doorly Zoo
05.2025 - Current
High School Diploma -
South High Magnet