Frida Aguilera
Carrollton,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
2
2
years of professional experience
Work History
Sales Associate
Famous Footwear
Carrollton, TX
11.2023 - 09.2024
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Greeted customers to determine wants or needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted product demonstrations to highlight features and benefits.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Seasonal Sales Associate
Bath & Body Works
Carrollton, TX
09.2022 - 01.2023
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Bagged or packaged purchases and wrapped gifts.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Creekview High School
Carrollton, TX05-2022
Some College (No Degree) - Allied Health Science
Dallas College
Dallas, TXSkills
- Retail loss prevention
- Upselling
- Promotional support
- Merchandise display
- Point of sale operation
- Exceeds sales goals
- Cash handling
- Outgoing personality
- Customer engagement
- Stocking and receiving
- Problem-solving skills
- Teamwork and collaboration
- Calm demeanor
- Friendly and outgoing
- Verbal/written communication
- Hospitality and accommodation
- Excellent communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Famous Footwear
11.2023 - 09.2024
Seasonal Sales Associate
Bath & Body Works
09.2022 - 01.2023
High School Diploma -
Creekview High School
Some College (No Degree) - Allied Health Science
Dallas College
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